FREQUENTLY ASKED QUESTIONS
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
If you need to update the shipping address on your order, feel free to email us email@example.com. Be sure to include your name and order number.
If you are a domestic customer, you should receive a shipping confirmation email within 1-2 days of shipping your purchase. If you don't have it, it's possible that it got routed to your spam folder. Still can’t locate it? Email us at firstname.lastname@example.org. Be sure to include your name and order number.
This means one of two things: It is currently being processed or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. If it does not update for multiple days, feel free to email us at email@example.com. Be sure to include your name and order number.
Orders that haven't been shipped or scanned by USPS won't show up on the tracking page. Please allow 2-3 business days for this information to appear.
We know how important your order is! If the tracking information states that your item(s) have been delivered but you have not received it, the first step is to check around your neighborhood in case another home received it by mistake. Speak with family, roommates, neighbors, etc. in the event they received it on your behalf. The package may also have been left with property managers or at an apartment office.
We will always do our best to assist you. However, One Campus Co. does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, contact your postal carrier to discuss the issue and file a claim.
Please contact us at firstname.lastname@example.org if you have received the wrong product, an item that is damaged or defective, or if you have additional questions or concerns regarding returns/exchanges. Be sure to include your name and order number.
We’ve done a lot of supply chain research while building our business and established relationships all over the world to ensure we source the highest quality products. If you dig our quality and would like to offer the same to your customers, we’re happy to source products for you for a fee. We will not, however, disclose our supply chain partners. If interested, simply contact us.
SHIPPING & DELIVERY
Most orders ship from our facility within 10 business days of us receiving the order (excluding Fridays or Holidays). Once your order ships you’ll receive an email with your shipping confirmation and tracking number. All orders ship from our warehouse in North Carolina.
RETURNS & EXCHANGES
Before returning any products, please be sure to review the following policies regarding returns. Returns are accepted only if the merchandise you received from us is defective, broken, or was shipped incorrectly.
- Any returns must be authorized in advance by a customer service representative within 14 days from receiving the order. Returns sent back without proper proof of purchase will not be processed, but returned to the customer.
- Items that have been worn or washed are not not eligible for return or exchange.
- Returns will not be accepted on items that have been worn, washed or improperly cared for.
- Shipping and Handling charges may not be credited on returns.
- Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the below address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
- Purchases made from November 1-Dec. 24th are eligible for an extended exchange window through the first week of January. Items purchased as gifts can be exchanged or returned for store credit only. Refunds will not be processed for items purchased outside of our normal 14-day policy.
- Due to all items being made to order, all orders are subject to a 20% restocking fee. We’ll do our best to accommodate exchange requests. However, please keep in mind our inventory is constantly fluctuating. As a result, our ability to accommodate your request will be subject to availability.
- All sales are final on pre ordered products. If an item is listed as a "pre order" these products are made to order and cannot be refunded. If the product is clothing and there are additional sizes available, a size exchange may be honored.
- All Refunds (for non pre order products) will be applied onto the original payment method used within 7-10 business days.
- Items sent back to us without first requesting a return will not be accepted.
Send returns/exchanges to:
1011 Palmer Plaza Ln,
Charlotte, NC 28211
You can contact us by email for any customer service requests at email@example.com
We continually seek to ensure that our website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited runs and released in drops for which there is often high demand, we cannot guarantee the availability of any products for purchase on our website. Accordingly, all orders placed through our website are subject to availability and acceptance. In the event that your ordered items are unavailable, we will notify you as soon as we can. We reserve the right to change the products listed in our website without prior notice and/or may limit the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on our website. If One Campus Co. discontinues a product you have ordered, you will receive a full refund for any product purchased but not yet shipped.